Last updated: January 13th, 2021
1. Who we are
1.1. We are My.com B.V. located at Barbara Strozzilaan 201, 1083HN, Amsterdam, the Netherlands.
2.1. By making available the Services we, acting reasonably and in good faith, believe that you:
(a) have all necessary rights to register on and use the Services;
(b) provide true information about yourself to the extent necessary for use of the Services;
(c) understand that by the posting your personal information you have manifestly made this information public, and this information may become available to other Service users, be copied and disseminated by them;
(d) understand that some types of information transferred by you to other Service users cannot be deleted by you or us;
2.2. We do not check the user information received from you, except where such check is necessary in order for us to fulfill our obligations to you.
3. Information we collect about you
3.2. We set out in more detail the information we collect when you use our Services, why we collect and process it and the legal bases below.
Data you provide for registering in the Services such as you first and last name, avatar picture, chosen mailbox name and mobile phone number
We use this information in order to manage and administer the Services provided to you.
Data you provide when you edit application settings, such as changing your first, last names and avatar pictures for the email accounts, changing mobile phone number, add external mailbox accounts to the application, providing access to contacts from your phonebook, list of your email contacts. incoming and outgoing emails, sent and received by your using theapplication and Services.
We use this information in order to provide our Services to you, to manage and administer Services.
Additional data received when you use the application and Services or send as part of you problem reports and support requests, including information regarding technical devices, technical interaction with the Services (your device name, host IP-address, your operating system, type of a browser, geographic position, the Internet provider), mobile application logs.
We use your data for internal review in order to constantly improve the content of our Services and web pages, optimizing your user experience, to understand any errors you may encounter when using the Services, to notify you of changes to the Services and to personalise the use of our Services.
Please see our cookies policy which sets out the types of cookies we use and what we use these cookies for.
Information that is created by you while placing requests to our Services support.
We use this information in order to verify your identity and to fullfil your support request.
Data obtained via third parties, including your sent and received emails, when you connect your external emails accounts (e.g. Yandex, Google, Exchange) to the application.
We import this information into the application.
3.3. Our legitimate interests include (1) maintaining and administrating the Services; (2) providing the Services to you; (3) improving the Services and web pages; (4) processing of the data that was manifestly made public by you; (5) ensuring your account is adequately protected; and (6) compliance with any contractual, legal or regulatory obligations under any applicable law.
3.4. Your personal information may also be processed if it is required by a law enforcement or regulatory authority, body or agency or in the defence or exercise of legal claims.
We will not delete personal information if it is relevant to an investigation or a dispute.
It will continue to be stored until those issues are fully resolved and/or during the term that is required and/or permissible under applicable/relevant law.
3.5. You may withdraw your consent the processing of your phonebook contacts by amending your phone settings.
3.6. Please note, if you do not want us to process sensitive and special categories of data about you (including data relating to your health, racial or ethnic origin, political opinion, religious or philosophical beliefs, sex life, and your sexual orientation) you should take care not to post this information or share this data when using the Services.
Once you have provided this data it will be accessible by other Service users and it becomes difficult for us to remove this data.
3.7. Please note, if you withdraw your consent to processing or you do not provide the data that we require in order to maintain and administer the Services, you may not be able to access the Services.
3.9. Our use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy available at: https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes , including the Limited Use requirements.
4. Data sharing
4.1. We may share your data with our affiliates and third parties in order to provide our Services to you or to administer the Services. For the avoidance of doubt, we do not share the information specified in 6th line of the table above for advertising purposes.
4.2. Our ad management is designed so that your information will not be shared directly with our third party advertisers. An advertiser can only choose to target advertisements to groups of users falling within criteria such as age group, gender or broad location (country, city). If you fall within one of the target groups you will receive an advert.
4.3. My.com B.V., other companies in the Mail.ru Group or our selected third party partners with our permission, such as participants of the Facebook Audience Network (https://m.facebook.com/ads/ad_choices), using their own ad servers, can show advertisements to you.
5. Privacy Settings
5.1. You may provide and withdraw you consent to receiving latest news about our products that we think you may be interested in via email and SMS by changing respective option in the "Privacy settings" section of the application settings.
5.2. You can manage your ad prefernces for Facebook Audiences Network via Facebook AdChoices section of the application settings.
5.3. The Services may contain links to sites operated by third parties. We are not responsible for your data privacy when you access these links or engage with third party services and you should ensure you review the relevant third party's privacy statement which will govern your data privacy rights.
5.4. We bear no liability for the actions of third parties which, as the result of your use of the internet or the Services, obtain access to your information in accordance with the confidentiality level selected by you.
5.5. We bear no liability for the consequences of use of the information which, due to the Services nature, is available to any internet user. We ask you to take a responsible approach to the scope of their information posted on the Site.
6. International Transfers
6.1. We may transfer and maintain on our servers or databases some of your personal information in different countries worldwide and take reasonable cyber security measures to ensure your data is adequately protected.
7. Retention Periods
7.1. We will retain your personal information for as long as required to perform the purposes for which the data was collected depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations mandate that we retain your personal information during the term that is required and/or permissible under applicable/relevant law.
7.2. You may permanently delete your my.com mailbox with all content and address book data via "Delete account" option of the application settings. Confirmation code will be sent via SMS to the mobile phone number provided upon registering.
7.3. If you stop using your my.com mailbox, it will be blocked after 190 days and you will stop receiving any messages sent to it. All you need to unblock is to sign in to the account. Otherwise after another 190 days of inactivity the mailbox with all content and address book data will be permanently deleted.
7.4. For the security reasons we will still retain the mailbox name and the mobile phone number provided upon its registration to prevent the future registering of the mailbox with the same name by another user.
7.5. We may block or remove your account for violations of the terms of service or statements of end-user agreement as provided by the Terms.
8. Your Rights
8.1. You have the following rights, in certain circumstances, in relation to your personal information:
(a) Right to access your personal information.
(b) Right to rectify your personal information: you can request that we update, block or delete your personal data, if the data is incomplete, outdated, incorrect, unlawfully received or no longer relevant for the purpose of processing.
(c) Right to restrict the use of your personal information.
(d) Right to request that your personal information is erased.
(e) Right to object to processing of your personal information.
(f) Right to data portability (in certain specific circumstances).
(g) Right not to be subject to an automated decision.
(h) Right to lodge a complaint with a supervisory authority.
8.2. You also have a right to independently remove personal information on your account and make changes and corrections to your information, provided that such changes and corrections contain up-to-date and true information. You can also view an overview of the information we hold about you.
8.3. If you would like to exercise these rights, please contact Support Service via "Support" section of the application or send your request to us, in writing to Barbara Strozzilaan 201, 1083 HN, Amsterdam, the Netherlands. We will aim to respond to you within period established by applicable law. We will need to verify your identity before we are able to disclose any personal data to you.
9. Security Measures
9.1. We take technical, organizational and legal measures, including, where suitable, encryption, to ensure that your personal data are protected from unauthorized or accidental access, deletion, modification, blocking, copying and dissemination.
9.2. Access to the Service is authorized using your mobile phone. Each time you login into the Service, one-time code is sent to the mobile phone number you have provided upon registering in the Service.
10. Changes to this Policy
11. Contact Us
11.2. All correspondence received by us from you (written or electronic inquiries) is classified as restricted-access information and may not be disclosed without your written consent. The personal data and other information about you may not be used without your consent for any purpose other than for response to the inquiry, except as expressly provided by law.
Only the English version of this document has legal effect. Any translations of this document to other languages are provided for your convenience only.