Legal Documentation maps.me TERMS OF USE AND EULA


Last updated: October 04, 2019

The following MAPS.ME Terms of Use and End User License Agreement is an agreement between you and My.Com B.V. – “My.Com” (the “Agreement”), and shall govern your use of MAPS.ME’s services and tools including the MAPS.ME client software for mobile or other platforms as may be made available by My.Com, the MAPS.ME web site, products, the Tools and any other MAPS.ME application, service, software, component, functionality, program provided by My.Com (collectively, the “MAPS.ME Services”).

Your use of MAPS.ME Services is governed by My.com TERMS OF SERVICE placed on the Internet at http://legal.my.com/us/general/tos/  (hereinafter the "General Terms"), by this Agreement, as well as Privacy Policy placed on the Internet at My.com portal (hereinafter the “Privacy Policy”). In case of contradiction between any provision of this Agreement and any provision in any of the General Terms, the provision of this Agreement shall prevail. By using the MAPS.ME Service, you expressly agree with General Terms, this Agreement and Privacy Policy.

Any reference made in this Agreement to "My.Com" shall be deemed to have been made to My.Com, its subsidiaries, successors, assignees, and affiliates, as well as any company that controls My.Com, directly or indirectly, and any other subsidiary of that controlling company.

By registering at the MAPS.ME Services, the User confirms that his age is sufficient for such registration under the applicable laws and/or he has all necessary consents (e.g. parental consents) in full compliance with the applicable laws, including for purposes of data protection laws, otherwise the registration at the MAPS.ME Services and its using is prohibited.

Limited License

My.Com is operating MAPS.ME under Open Database License. Terms and conditions of using the OpenStreetMap license are available at http://www.openstreetmap.org/copyright/en.

My.Com hereby provides you with a non-exclusive, non-transferable, limited license to use the MAPS.ME client software (including, any mobile applications) provided to you by My.Com (the “Software”) basis subject to the terms and conditions of this Agreement, Privacy Policy and the General Terms. You are allowed to use the MAPS.ME Services for personal non-commercial use only.

MAPS.ME Services

When using the Software on certain mobile devices My.Com may need to access and collect certain details and data from your mobile device including details of your location (shall include, but not be limited to country, state, city/town/locality, street).

My.Com collects and stores such information:

  • to inform you about your location;
  • to send you notifications or content according to your location;
  • to show you content (e.g. images) according to your location;
  • to inform you about your goal course;
  • to inform you about certain points of interest (e.g. museums, stores, restaurants, hotels, gasoline stations etc.);
  • to inform you about other user’s comments on certain points of interest;
  • to improve MAPS.ME Services.

Also, please note that MAPS.ME may offer you functionality in which your log-in credentials are stored on your mobile device so that you can be automatically logged in to MAPS.ME. If someone else obtains access to your mobile device (e.g., through theft), the automatic log-in feature will enable such person to have access to your MAPS.ME account. Therefore, in the event your mobile device is lost or stolen, it is your responsibility to contact your wireless carrier immediately to prevent the unauthorized use of your mobile device. In no case My.Com will be liable for your losses caused by any unauthorized use of your account in MAPS.ME Services.


The MAPS.ME Services or any part thereof including, without limitation, any version of the Software installed on your mobile device may be changed, updated, added to, limited or terminated, at any time, temporarily or permanently, without notice, for any reason or no reason by My.Com in its sole discretion ("Updates"). You agree to bear the risks of and hold My.Com harmless for any and all effects that the Updates may have on you and your ability to use the Software and the MAPS.ME Services, in whole or in part, as a vehicle navigation system or for any appropriate information searching.

Restrictions on Use

You may use the MAPS.ME Services' features, offerings and content for lawful purposes only. You may not (1) enter any information for the purpose of impersonating another person, (2) violate the intellectual property rights of any person, (3) enter offensive details, or (4) use MAPS.ME for any illegal purposes.

Moreovere, you agree not to block, disable or otherwise affect any advertising, or other features that constitute an integral part of the Software and MAPS.ME Services, unless you purchase an additional service to disable advertising. In addition you may not create any software or incorporate into any software any portion of the MAPS.ME Services or enable communication between the MAPS.ME Services and any other service except as specifically permitted by My.Com. Materials and information used within MAPS.ME according to open licenses may be used by you subject to such open licenses, terms and conditions of which are available at http://www.openstreetmap.org/copyright/en.

Proprietary Rights

My.Com and its licensors owns all intellectual property in the MAPS.ME Services and the proprietary My.COm databases, including but not limited to MAPS.ME components and algorithms, and access to the MAPS.ME Services' server complex, except intellectual property granted to My.Com under OpenStreetMap license.

You may not modify, publish, transmit, display, participate in the transfer or sale of, create derivative works or in any way exploit the content of the My.Com or any portion of it. Except as otherwise expressly permitted under copyright law, you may not copy, redistribute, publish, display or commercially exploit any material owned by My.Com without the express permission of My.Com.

No license is granted to you in this Agreement, either expressly or implicitly, to use any trademarks, servicemarks, names, or logos of My.Com..

Privacy Policy

In order for you to feel comfortable in communicating using the MAPS.ME Services, My.Com has adopted a privacy policy that governs how My.com processes and treats the information it collects from you. By your use of any of the MAPS.ME Services, you authorize the collection, use, and disclosure of information by My.Com as provided for under My.Com’s then-current Privacy Policy and this Agreement.


Unless produced by My.Com, the information you access or receive by using the MAPS.ME Services, is provided by the users, is entered or posted by them, and is not controlled, verified or endorsed by My.Com in any way. My.Com has the right, but not the obligation, to monitor content made available on or through the MAPS.ME Services, to determine compliance with this Agreement and any other operating rules that may be established by My.Com from time to time. With respect to user’s content/information, My.Com employees do not monitor such content/information but My.Com may employ certain automatic computer systems and filters to scan such messages for the purpose of limiting the sending of spam or other unsolicited commercial content through the My.Com systems. Users shall remain solely responsible for their content/information. You acknowledge and agree that My.Com shall not assume or have any liability for any action or inaction by My.Com with respect to any conduct within the MAPS.ME Services.

Additional services

At the wish of the User My.com shall provide the User with the paid Additional service such as the refusing to display advertising in the mobile application MAPS.ME  or offline access to content (guidebooks) in the mobile application MAPS.ME (hereinafter the "Additional service"). Additional service can be ordered in the settings of the mobile application MAPS.ME. The terms and procedure for purchasing an Additional service are set out in Section 6 of the General Terms. Additional service can be provided for a week, month, year - at the User's choice. Any and all fees payable for the Additional service are non-refundable.

Other Services

The MAPS.ME Services may contain features, functionalities and/or third party offerings that may link you or provide you with certain reference, functionality or products of third parties ("Other Services"). These Other Services are provided by My.Com only as a convenience. The Other Services are not controlled by My.Com in any way and My.Com is not responsible for the content of any such Other Services, any link contained therein or for the performance, availability, or quality, of any Other Service. If you choose to install and/or use any such Other Services then your use is subject to such Other Services license agreement, terms of use and privacy policy. My.Com does not warrant or guarantee that the information sent through the network of Other Services will reach its destination or that the details of the recipient or sender are correct or accurate. In addition, the offering of these features does not imply endorsement of the Other Services by My.Com. Furthermore, My.Com does not endorse any service or product that may be offered by any third party advertising through the MAPS.ME Services. In no event shall My.Com be liable to anyone for any damage arising from or occasioned by the creation or use of the Other Services or the information or material accessed or delivered through the Other Services.

Disclaimer of Warranties


My.Com does not warrant or guarantee that all Software versions shall be provided with similar grades and level of service, features, functionality and the ability to use, the MAPS.ME Services. My.Com does not warrant or guarantee (1) that any program or information will be free of infection by viruses, worms, Trojan horses or anything else manifesting contaminating or destructive properties;  (2) that the MAPS.ME Services and the functions or services performed by My.Com will be uninterrupted or error-free; or (4) that defects in the MAPS.ME Services will be corrected. You are solely responsible to isolate software and information, execute anti-contamination software and otherwise take steps to ensure that software or information, if contaminated or infected, will not damage your information or system.

Security and Privacy Limitations

Please note that the MAPS.ME Services, as with most Internet applications, are vulnerable to various security issues and hence should be considered unsecured. By using the MAPS.ME Services and the Internet in general, you may be subject to various risks, including among others:

  1. Exposure to objectionable material and/or parties, including without limitation, contaminated files.
  2. Unauthorized invasion of your privacy during, or as a result of, your use or another's use of the system.
  3. Spoofing, eavesdropping, sniffing, spamming, breaking passwords, harassment, fraud, forgery, "imposturing", electronic trespassing, tampering, hacking, nuking, system contamination including without limitation use of viruses, worms and Trojan horses causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer (or any other device) and other forms of activity that may even be considered unlawful.
  4. Unauthorized exposure of information and material you listed or sent, on or through the My.Com system to other users, the general public or any other specific entities for which the information and material was not intended by you.
  5. That information, data or messages may not reach their destination or may reach an erroneous address or recipient and may viewed by such recipients.
  6. Downloading viruses or other files from other users that may cause damage to your device.
  7. Others may be able to view your IP address or location.

You acknowledge that you are aware of the risks and limitations of the MAPS.ME Services and that while My.Com may provide you with certain security and privacy features that such features are provided to you as a convenience only and may not operate according to their description or may not operate at all. If you do not wish to be subjected to these risks, you are advised not to use the MAPS.ME Services. Furthermore, please do not use the MAPS.ME Services for "Mission Critical" or "Content Sensitive" applications and purposes. For the purpose of this section "Mission Critical" applications and purposes shall mean applications and use that may result in damage; "Content Sensitive" shall mean any information or data you do not wish to be freely accessible and generally available to Internet users.

Charging Policies: Unless expressly stated to you by My.com, the MAPS.ME Services are provided to you free of charge. However My.com may charge fees for some advanced features in the MAPS.ME Services. If any payments were made for any materials, equipment, products or services that bundle or offer any part of the MAPS.ME Services, or for accessing the MAPS.ME Services through any platform or network (including any telephone or communication charges), you acknowledge, that such payments were made for the equipment, products, services or access offered, and not for the actual MAPS.ME Services.

While My.com does not currently charge for use of MAPS.ME Services on mobile devices, please note that when using MAPS.ME Services on mobile devices you may be charged by your cellular operator for data or access to the Internet. Therefore, please check with your cellular provider of any charges that will apply when using the MAPS.ME Services through your mobile device.

There may be extra charges to use or access certain premium or subscription content, products or services ("Premium Services") on or through the MAPS.ME Services. The Premium Services may be subject to additional terms and conditions, which will supplement this Agreement. You will need to agree to such additional terms and conditions in order to access any Premium Services.

Communications from My.com

My.Com may send (i) notices about your use of the MAPS.ME Services, including any notices concerning violations of use, (ii) updates, and (iii) promotional information, to your MAPS.ME account or to a mobile phone number provided by you on or through any of the MAPS.ME Services.


My.Com may at any time terminate your access to the MAPS.ME Services, cancel, change, introduce different options and features to different users or refrain from publishing any other details of the users on the various MAPS.ME directories and listings for any reason, including, without limitation, if it, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of this Agreement or the MAPS.ME Terms of Service. My.Com has no obligation to provide you a warning prior to termination of your use of the MAPS.ME Services.


You understand that your use of the MAPS.ME Services is at your own risk and that My.Com is not obliged to provide you with any assistance. My.Com is under no obligation to provide you with any error corrections, updates, upgrades, bug fixes and/or enhancements of the Software or any MAPS.ME Service.

Changes to Agreement

My.Com may change, from time to time, the terms of this Agreement with or without prior notice to you, and it’s your responsibility to review this Agreement for any changes. By continuing to use the MAPS.ME Services, you signify your consent to the new or revised Agreement. If you do not agree to the revised Agreement you shall discontinue the use of the MAPS.ME Services. Subject to the foregoing, you further agree to be bound by the provisions of the Agreement available on the My.com portal, if such license is marked with a more recent date than that on the license agreement that accompanies your Software.

Electronic Notices

By using any of the MAPS.ME Services, you consent to receive legally required communications, including notices, agreements, disclosures or other information in connection with any of the MAPS.ME Services electronically from My.Com (collectively, "Notices"). You agree that My.Com generally can send you electronic Notices by (i) by SMS (text message) to your mobile device (ii) "System" notice, or any other form of notice, on any of the MAPS.ME Services and/or by (iii) posting the Notices on a main or other page of My.com portal. You agree that certain supplemental or enhanced services made available to MAPS.ME users may also have their own Notice procedures.

The delivery of any Notice from My.Com is effective when sent by My.Com, regardless of whether you read the communication when you receive it. You may withdraw your consent to receive Notices electronically by canceling or discontinuing your use of the MAPS.ME Services.

Transfer of Rights

My.Com may transfer, assign sublicense or pledge in any manner whatsoever, any of its rights and obligations under this Agreement to a subsidiary, affiliate, successor thereof or to any third party whatsoever, without notifying you or receiving your consent. You shall not transfer, assign, delegate, sublicense nor pledge in any manner whatsoever, any of your rights or obligations under this Agreement.

On all issues related to this Agreement, please use the e-mail address legal@corp.my.com.

Version as of October 04, 2019.

Only the English version of this document has legal effect. Any translations of this document to other languages are provided for your convenience only.

Copyright (c) 2019 My.com B.V. Barbara Strozzilaan 201, 1083 HN, Amstedam, the Netherlands . ALL RIGHTS RESERVED